Internet Brands

Dave Trager, 287 days ago,

At Internet Brands, I managed the automotive vertical which consist of 96 automotive forums.

 

  • Managed lead administrators of each forum, who each manage a team of moderators
  • Coached lead admins on best practices, assisted with technical issues, held weekly meetings, aided in conflict resolution, and gave support for local events
  • Attended weekly product, community, advertising, and revenue meetings to ensure community goals were in alignment with company goals
  • Established a companywide blog to educate admins on best practices, and to communicate technical issues occurring across our network
  • Worked with developers to fix bugs, implement new features, enhance security, fix minor site design issues, and stop common attacks from hackers
  • Created a presence on YouTube for Corvette Forum, and became a YouTube partner with revenue sharing
  • Established ‘ambassador programs’ across several communities.  These programs were created to organize the most enthusiastic and welcoming members to encourage a friendlier and lighter atmosphere.  This caused an increase in traffic, up to 25% on some forums.
  • Resolved heated vendor conflicts, and educated vendors on best practices
  • Stayed in contact with lead admins, and some influential moderators via Instant Message to provide up to the minute information, and instant support

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