Internet Brands
At Internet Brands, I managed the automotive vertical which consist of 96 automotive forums.
- Managed lead administrators of each forum, who each manage a team of moderators
- Coached lead admins on best practices, assisted with technical issues, held weekly meetings, aided in conflict resolution, and gave support for local events
- Attended weekly product, community, advertising, and revenue meetings to ensure community goals were in alignment with company goals
- Established a companywide blog to educate admins on best practices, and to communicate technical issues occurring across our network
- Worked with developers to fix bugs, implement new features, enhance security, fix minor site design issues, and stop common attacks from hackers
- Created a presence on YouTube for Corvette Forum, and became a YouTube partner with revenue sharing
- Established ‘ambassador programs’ across several communities. These programs were created to organize the most enthusiastic and welcoming members to encourage a friendlier and lighter atmosphere. This caused an increase in traffic, up to 25% on some forums.
- Resolved heated vendor conflicts, and educated vendors on best practices
- Stayed in contact with lead admins, and some influential moderators via Instant Message to provide up to the minute information, and instant support