Gaiam, Inc.
I managed 5 communities within Gaiam:
• The Gaia Community (200,000+ members)
• The Tae Bo Community (3000+ members)
• The Firm Community (5000+ members)
• Launched the Kettlenetics Community and Yoga Club Community
- As the Gaia Pro Lead, I was the main point person for any Gaia Pro inquiries and support
- I played a leading role in the Member Actualization Team, designed to recruit and support members
- Assisted in the product development of the Gaia Pro application, a social business directory
- Provided dynamic community support for members, including activities such as commenting on blogs, sending personal messages, and pointing out and nurturing the strengths of the members
- Assisted members with technical issues, such as difficulties logging in or html issues on their profiles
- Created and maintained Help FAQ’s and support guides for members
- Posted blogs regularly and set an example for community members how to use the community features
- Resolved personal member conflicts with grace and humor and took action to ban inappropriate or malicious members when necessary